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Pivot combines strategic litigation with high-impact public education and advocacy campaigns to achieve widespread social change in laws, policies, and practices to affirm human rights and inclusion. 

Pivot is not a legal clinic or legal aid organization. We don't provide drop-in services or legal advice over the phone or by email. When you contact us for legal support or representation, we will try our best to refer you to an appropriate legal service.

If you need legal information, advocacy, or representation for a legal issue, we have compiled a list of the most commonly sought out services in BC below.

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What do you need help with?


General Help Lines
Resource referrals for any legal issue

Legal Aid BC
Legal Information Outreach Workers

No Drop-ins | Multi-lingual
Legal referrals on employment, tenancy and housing, human rights, policing, immigration, wills and estates, seniors, and mental health supports.

Phone: 604-601-6166
Address: 500 Burrard Street, Vancouver

BC211

No Drop-ins | Multi-lingual
This is a 24/7phone line that provides free, confidential information and referrals to community resources including advocacy and legal help, and housing search assistance. Multi-lingual telephone assistance is available.

For the 24-hour phone line, dial 211
Phone: 604-875-6381, 604-875-0885,
Text: 604-836-6381
Email: [email protected]
Website: http://www.bc211.ca

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Tenancy & Housing

Tenant Resource & Advisory Centre (TRAC)

No Drop-ins
Representation via the Housing Law Clinic and Residential Tenant Branch Dispute Resolution.

Tenant Info-line: 1-800-665-1185
Eligibility for representation: 604-255-3099 ext. 230
Web: https://tenants.bc.ca/get-help/legal-representation/

Access Pro Bono
Online Lawyer Referral Service

Not Free | No Drop-ins
30-minute free consultation. Lawyers charge for service after initial free consultation.

Phone: 1-800-663-1919
Website: https://www.accessprobono.ca/our-programs/lawyer-referral-service

First United Church Advocacy

Drop-in available
Legal advocacy for issues with tenancy and social assistance.

Phone: 604-251-3323
Email: [email protected]
Website: https://firstunited.ca/how-we-help/legal-advocacy
Address: 542 East Hastings Street

UBC Law Students’ Legal Advice Program

No Drop-ins
Services for low-income people regarding employment standards, residential tenancy, WCB, CPP and OAP, wills/estates, immigration/refugee cases.

Book an appointment: 604-822-5791
Website: https://www.lslap.bc.ca/who-we-can-help.html 

Community Legal Assistance Society (CLAS)

No Drop-ins
Some representation and advice at the Residential Tenancy Branch (RTB), foreclosures, and co-op housing membership terminations.

Phone: 1-855-685-6222
Intake: https://judicialreviewbc.ca/askaquestion
Website: https://clasbc.net/get-legal-help/losing-your-housing/ 

YWCA

No Drop-ins
Short-term and transitional housing, support for single moms, employment , women who have experienced intimate partner violence, Indigenous mentorship.

Phone: 604-895-5800
Several locations across Vancouver
Website: https://ywcavan.org/what-we-do/advocate-affordable-housing

St. Paul's Advocacy

Appointments only
Advocacy & information on landlord-tenant disputes, accommodation needs, health & disability issues, & access to social benefits & other government services

Phone: 604-683-4287
Address: 1130 Jervis Street, Vancouver
Hours: Mon, Weds, Thurs 10am-2pm
Website: https://www.stpaulsanglican.bc.ca/pages/advocacy-office

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Police Complaints

Indigenous Community Legal Clinic

Drop-in available
Advice and representation for criminal matters, Aboriginal law/Indigenous legal issues, family law matters, child protection, human rights complaints, letters of administration, police complaints.

Phone: 1-888-684-7874
Email: [email protected]
Address: 148 Alexander Street, Vancouver
Website: https://allard.ubc.ca/community-clinics/indigenous-community-legal-clinic/information-clients

Rise Women’s Legal Centre
Legal Advocacy Clinic

Women only | Call or online only
Obtain/replace/correct government ID, notarize documents, draft human rights or police complaints.

Phone: 236-317-9000
Email: [email protected]
Website: https://womenslegalcentre.ca/request-an-appointment/
Support workers intake: https://bit.ly/2Xj5QDZ
Potential client intake: http://bit.ly/risecarf

Atira Women’s Resource Society
Legal Advocacy Clinic

Women only | Drop-ins available
Legal advocacy on a variety of issues for low-income women in the Downtown Eastside.

Phone: 604-331-1407 Ext 114
Email: [email protected]
Address: 101 East Cordova Street, Vancouver
Website: https://atira.bc.ca/what-we-do/program/legal-advocacy/

Filing a Police Complaint?

File a complaint about individual police officers by calling or filling out an online complaint application form with the relevant complaints body.

Office of the Police Complaint Commissioner

Phone: 250-356-7458 or 1-877-999-8707
Email: [email protected]
Website: https://www.opcc.bc.ca

Civilian Review and Complaints Commission for the RCMP

Online complaint form: https://www.crcc-ccetp.gc.ca/en/make-complaint-form
Download and fax or mail the complaint form: https://www.crcc-ccetp.gc.ca/pdf/complaintplainte-en.pdf
Website: https://www.crcc-ccetp.gc.ca

BC Security Programs Division

Complaints form: https://bit.ly/3AYYNQt
Phone: Toll free 1-855-578-0185
Fax: 250-3874454
Email: [email protected]
Website: https://bit.ly/3J5KgWk

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Employment

Access Pro Bono
Online Lawyer Referral Service

Not Free | No Drop-ins
30-minute free consultation. Lawyers charge for service after initial free consultation.

Phone: 1-800-663-1919
Website: https://www.accessprobono.ca/our-programs/lawyer-referral-service

Access Pro Bono
Employment Standards Program

No Drop-ins
Free legal assistance and representation to low-income employees or former employees contending with employment law issues and/or appearing before BC's Employment Standards Branch.

Phone: 604-482-3195 ext. 1500
Email: [email protected]
Website: https://www.accessprobono.ca/our-programs/employment-standards-program

UBC Law Students’ Legal Advice Program

No Drop-ins
Services for low-income people regarding employment standards, residential tenancy, WCB, CPP and OAP, wills/estates, immigration/refugee cases

Book an appointment: 604-822-5791
Website: https://www.lslap.bc.ca/who-we-can-help.html

Community Legal Assistance Society

No Drop-ins
Representation and advice accessing government benefits, WCAT, OAS, EI, CPP, employment standards tribunal appeals, sexual harassment in the workplace,

Phone: 604-673-3112
Toll free: 1-855-685-6222
Intake form: https://judicialreviewbc.ca/askaquestion

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Criminal

Legal Aid BC

Phone only
Services: representation for youth and adults with criminal charges, criminal appeals.

Phone: 604-408-2172
Website:  https://legalaid.bc.ca/
Address: 4th floor, 500 Burrard Street, Vancouver

Indigenous Justice Centre (Virtual)

Indigenous only
Information and referrals. Some representation to Indigenous people who have a criminal or child protection legal issue.

Phone: 1-866-786-0081
Hours: 9am–4pm, Mon-Fri
Website: https://bcfnjc.com/virtual-indigenous-justice-centre/

Indigenous Community Legal Clinic

Drop-in available
Advice and representation for criminal matters, Aboriginal law/Indigenous legal issues, family law matters, child protection, human rights complaints, letters of administration, police complaints.

Phone: 1-888-684-7874
Email: [email protected]
Address: 148 Alexander Street, Vancouver
Website: https://allard.ubc.ca/community-clinics/indigenous-community-legal-clinic/information-clients

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Human Rights

Indigenous Community Legal Clinic

Drop-in available
Advice and representation for criminal matters, Aboriginal law/Indigenous legal issues, family law matters, child protection, human rights complaints, letters of administration, police complaints.

Phone: 1-888-684-7874
Email: [email protected]
Address: 148 Alexander Street, Vancouver
Website: https://allard.ubc.ca/community-clinics/indigenous-community-legal-clinic/information-clients

Rise Women’s Legal Centre
Legal Advocacy Clinic

Women only | Call or online only
Obtain/replace/correct government ID, notarize documents, draft human rights or police complaints.

Phone: 236-317-9000
Email: [email protected]
Website: https://womenslegalcentre.ca/request-an-appointment/
Support workers intake: https://bit.ly/2Xj5QDZ
Potential client intake: http://bit.ly/risecarf

Kettle Society

Drop-in available
Drop-in for food, mental health supports, advocacy, health clinic, ID bank.

Phone: 604-251-2854
Address: 1725 Venables Street, Vancouver
Website: https://www.thekettle.ca/community-services

Disability Alliance BC

No Drop-ins
Disability Law Clinic provides advice. Advocates help to apply for disability benefits, file income taxes, registered disability savings plan

Phone: 1-800-663-1278
Email: [email protected] or [email protected]
Website: https://disabilityalliancebc.org/direct-services/

Battered Women’s Support Services
Crisis Line

Women only | No Drop-ins
Access to a range of services for any woman who has experienced abuse in an intimate relationship, childhood sexual abuse or adult sexual assault; including counselling and support groups, legal advocacy, information and referrals, and volunteer training and opportunities.

Phone: 1-855.687-1868
Email: [email protected]
If you can’t speak safely, text: 604-652-1867
Website: https://www.bwss.org/support/
Legal Advocacy: 604-687-1868 ext. 307

BC Human Rights Clinic

No Drop-ins
- Short Service Clinic is open every Monday. Each appointment is 30 minutes with a human rights lawyer or legal advocate and can be booked online.
- Legal services provided at the Clinic may include summary advice, 1-2 hours of legal assistance and/or legal representation.

Info line: 1-888-685-6222
Intake: 604-685-3425
Email: [email protected]
Book a 30-minute appointment/consultation: https://bchrc.net/services/short-service-clinic/
Website: https://bchrc.net/services/

Atira Women’s Resource Society
Legal Advocacy Clinic

Women only | Drop-ins available
Legal advocacy on a variety of issues for low-income women in the Downtown Eastside.

Phone: 604-331-1407 Ext 114
Email: [email protected]
Address: 101 East Cordova Street, Vancouver
Website: https://atira.bc.ca/what-we-do/program/legal-advocacy/

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